Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself.On top of the lack of service, there is the atrocious attitude of service. Our exquisite JW Terrace Suite features a wraparound terrace that faces the Manhattan skyline. This room was like an icebox box - literally. Kamilla.More. This room was like an icebox box - literally. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . However, only suites have coffeemakers (free coffee is available in the lobby), and both internet access and safes are an extra charge. Then Essex House tried to tell me I booked the entire thing on points. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Ask 4425Travel about JW Marriott Essex House New York, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, voco Times Square South New York, An IHG Hotel, Courtyard New York Manhattan / Times Square. Great amenities; great restaurant/bar, and food. Fabulous hotel! The location is amazing! Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. We had vowed after our prior less than stellar experience that we wouldn't come back, but they had the best rate in the area, so I gave them another try. Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center. Staff does their best despite the circumstances. Taxes and fees that are shown are estimates only. More options nearby Dining services Local restaurant dinner delivery Room service Sundry/Convenience store Breakfast Full American breakfast, fee from 47.00 USD Steakhouse, 0.3 KM Quality Meats Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777 Please see our partners for more details. She reminded me of Jasmine. JW Marriott Essex House New York. Not worth the $$$ at all! one day well be back to this stunning hotel! We hope to turn this into a 5 star stay should you give us an opportunity to turn this around during your next visit to NYC. My friend was one of the top 10 heroes being honored. She was clearly new and not well trained. Art Deco-style rooms and suites are elegant and comfortable, with great beds, large flat-screen TVs, and minibars. No room service. Your . Ask 171peggyb about JW Marriott Essex House New York, Worst five star hotel experience ever, bar none, Ask humblehedonist about JW Marriott Essex House New York, Ask Thomas L about JW Marriott Essex House New York, Ask NycVen13 about JW Marriott Essex House New York. Dinner. The service was lackluster. COVID update: JW Marriott Essex House New York has updated their hours and services. The upgrade was very much appreciated Bellman Mr Q was very helpful and courteous Felix at the reception was professional.Its nice to meet Madeline . For a special occasion, indulge in our rooms with terraces overlooking Central Park. Bed was comfortable enough, towels were nice. When we arrived at the front door, there was no one to take our car or bags. No service to the room at all during that time, even though I called for new towels. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. JW Marriott Essex House New York 2,351 reviews #304 of 515 hotels in New York City Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! See more questions & answers about this hotel from the Tripadvisor community. Contact accommodation for availability. There are similar hotels available. We went down to the restaurant and chose to have the buffet - well, the worst buffet I have ever seen. The rooms were also clean, modern and amazing views of the park. JW Marriott's New Spa Concept Says You Can, Hotels with Views of the Macy's Thanksgiving Day Parade in New York City. She asked how long we would be before going out and then kept ringing on the door bell to find out when we were actually going! There's fine dining, a late night menu and room service to keep you fully fueled, as well as PRIMP spa to ensure there's enough relaxation versus city-hustle-and-bustle busyness. When I told the front desk they said a manager would contact me. I don't know if the clerk just decided on her own that I'd rather have a room then as opposed to waiting for the Central. No oversized vehicles. [2] The city is full of hotels some towering high on iconic roads and others tucked away on busy pedestrian streets or in sleepy boroughs. Renovated in 2017, JW Marriott Essex House New York offers a full-service spa, a 24-hour gym, and free WiFi in public areas. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. We had a decent view of Central Park but our windows were filthy pretty much ruining the view. Restaurant with limited menu (no soup at all). Boasting 528 rooms and meals and board games for children, the business hotel is settled in the very heart of the city. Our problem was just . My family enjoyed it more I loved going around few blocks shopping to Nordstrom Even is walkable, going to 5th Avenue and to the Rockefeller center and St Patricks cathedral. Rollaway beds are only permitted (for a fee) in larger Family Rooms and suites. We stayed at this hotel in January and had a great stay. You can email us at Ask KS12-Chicago about JW Marriott Essex House New York, Ask portlandmom12 about JW Marriott Essex House New York, Ask Sigler4267 about JW Marriott Essex House New York, Ask onobed about JW Marriott Essex House New York, Ask betterthanMichelin about JW Marriott Essex House New York. laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. Some suite categories have separate showers and soaking tubs. I finally received a call from Madelyn in the GM's office who told me a refund was being issued to my card that day and it would show up in 5-7 business days. Requested a higher floor with a view months ago and we got a 3rd floor room with a view of a rooftop. Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay. Housekeeping was spotty. Unlock Member Rates! 160 Central Park South. This hotel has a great view of Central Park from almost any floor. Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. Z30650Tmelissar, Thank you for taking the time to let us know about your experience while staying with us. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. I am so sorry to hear about this experience. She then called me back approxiately 20 minutes later to tell me my entire booking was on points. The staff all look very professional and address you by your name, very personalized. In the Southgate bar we saw former sluggerReggie JacksonandMike Shanahan, former coach of the NFL's Denver Broncos. Guests can relax and enjoy a variety of beauty and spa . East West Coast Girl C. said: Although the attention to detail is terrific i.e. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Standard amenities are decent but not outstanding for the price; they include large flat-screen TVs with premium cable channels, air-conditioning, robes, slippers, iPod docks, and minibars. I truly apologize that you were not contacted by our team. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. But if you are a JM Marriott and charging $500+ per night then I expect a nicer property and full amenities. Mediterranean seafood by celebrity chef Maria Loi from Greece. It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. Treat yourself to SOUTHGATE Bar and Restaurant for on-site dining and mouthwatering American cuisine. The owner understood my, Becky P. said: I got the chance to stay here last fall when visiting NYC. I enjoyed my short stay . The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. Compare room types and prices from 46 providers and see 59 photos of JW Marriott Essex House New York, New York. Top room amenities include air conditioning, a flat screen TV, and a desk. Sure, introverts may relish their alone time, but some just function better in smaller groups or in shorter social periods. Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: (Who are we kidding? JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. With Central Park as the hotel's front lawn, guests have access to the breathtaking grounds and are encouraged to explore through an exclusive Essex House curated tour. When we arrived we were greeted by the wonderful staff, and at breakfast and around the hotel the staff were all super friendly and chatty too. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2 Double Beds. There are nine subway lines within two blocks of the hotel, which makes getting to other sights farther afield -- including Grand Central Terminal, the Empire State Building, and Brooklyn Bridge easy, fast, and cheap. It opens from early in the morning for breakfast -- both buffet and a la carte options available -- and closes late at night. I can hardly imagine anyone who has stayed here ever wanting to come back unless he has a glutton for punishment. We arrived late at night and in fact it was 3am UK time - the checkin was abrupt and unsympathetic. What are some of the property amenities at JW Marriott Essex House New York? If you're like us and expect to get what you pay for with regards to service then you're in the wrong place at The Marriott Essex House. Park View room indicated in my app, or what, but that was certainly disappointing. Location is excellent with easy access to subway and Central Park. Please check our partner sites when booking to verify that details are still correct. The Grand Salon can accommodate up to 550 people for a reception or 400 . Join us for signature brunch selections or after-hours drinks at the cocktail lounge, which is open until 1:00am. Open for We were there Memorial Day weekend and mask wearing was still required inside the hotel. Join us for signature brunch selections or after-hours drinks at the cocktail lounge. The room (2014) was ok but noisy with the aircon vents for the whole building right outside our room. The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. Are there any historical sites close to JW Marriott Essex House New York? the, Julie S. said: We had the most amazing stay at the Nellie! HotelsCombined considers JW Marriott Essex House New York to be a good deal if you're looking to stay at a 5 stars hotel in New York. I then called Marriott again and, after being hung up on while transferred three separate times, reached a supervisor who told me she'd have the manager of Essex House call me that day. We finally had the engineer come, and he said oh well the heat is off in the hotel. No in/out privileges. There was no staff for the front desk, with one person and 30 people trying to check in. The hotel charges a daily resort fee per room that includes credit for the spa, for laundry services, and for food and drinks. & The Viceroy Santa Monica has partnered with designer Marchesa to offer a $500,000 destination wedding package that includes a Marchesa bridal gown, a 12-setting Lenox china set, and 60 rooms for three nights. The housekeeping staff were abrupt and got the hump when we went down for breakfast and twice came back into our room to find her on her phone, in our room! Location Facilities Most popular facilities Paid Wi-Fi Parking Baggage storage 24-hour services Food/ Drinks A chaise lounge was very worn with material missing on a section of the piping. Our late-night menu of light snacks is designed for unwinding. We still do have our Marriott platinum status. My kids were delighted! The expected nightly rate for JW Marriott Essex House New York is around $561; a price that is 51% cheaper than the city average. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. This is the version of our website addressed to speakers of English in the United States. This was a Christmas present for us to celebrate a Wedding anniversary. To learn more about our Central Park Terrace Suite or Presidential Suite, please contact us directly: Email:, Unlock your stay with the Marriott Bonvoy App, Our NYC hotel rooms and one-and two-bedroom suites boast luxury amenities and Art Deco designs, Look your best in Midtown Manhattan with marble bathrooms, deluxe bedding and other tailored perks, Feel connected in your hotel room or suite which offers high-speed Wi-Fi and an ergonomic workspace, Two-bedroom hotel suites offer connecting rooms and plenty of living space for groups in Midtown NYC, Enrich your experience from our pet-friendly hotel room or terrace suite with views of Central Park, This New York hotel includes a spa and 24-hour fitness center with Peloton bikes. Where are corporate standards? Meanwhile, service is sorely lacking. We did not catch this hotel and its staff at their best. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, and marble bathrooms. That will make for some happy wedding, 160 Central Park South, New York City, New York 10019, United States, Restore your energies with a relaxing spa treatment, work out in our modern fitness center or indulge at SOUTHGATE Bar and Restaurant after a day exploring New York City. If the refund does not appear on my credit card in the stated time, I will be filing a dispute with my credit card company for fraud. Most of the hotels 528 rooms and suites underwent full renovations in 2017-18. JW Marriott Essex House New York. Indulge in luxury with a stay in our Central Park Terrace Suite, featuring Art Deco-inspired dcor and a spacious terrace with stunning views of Central Park. My husband and I arrived around 10 am the next morning to check in. The dining room attendant had us smiling and laughing when we arrived for breakfast. Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles). Stay at this 4.5-star luxury hotel in New York. With over 3,000 hotel nights in our past, this may be one of our favorite hotels worldwide.So why did I give it 96% and not 100%? While the Essex House is among the most expensive hotels in Manhattan, pesky fees abound, including a daily resort fee that doesnt cover in-room Wi-Fi or valet parking. She handed us a sheet of paper that had the name and address of the church but not the mass times. I would say my expectations are high. COVID update: JW Marriott Essex House New York has updated their hours and services. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Finally our third room was acceptable but we had other problems. They have him toys upon arrival, were very kind and super attentive to us..Things are limited with Covid-19 so the lounge for elite members doesnt offer a real breakfast.I think more could be done here perhaps to offer delivered eggs or something upon requestHowever, overall would come back here with my family again. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Thank you for taking the time to let us know about your experience while staying with us. Valet parking is available for a steep fee and doesnt include in and out privileges. Hopefully the F and B will be back in service soon I cant wait to be back here again and again, my home away from home. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. The location couldn't have been more ideal! We were only there for 2 nights for family wedding. Enjoy free WiFi, a full-service spa, and breakfast. The rooms are nice sized with furnishings that are a bit dated. Having lived in New York it was great being back as a tourist and staying here. There are more places to choose from in the, jumeirah essex house hotel new york city, jumeirah essex hotel, hotel jumeirah essex, Frequently Asked Questions about JW Marriott Essex House New York. We still do have our Marriott platinum status. JW Marriott Essex House New York. Excellent location across the street from Central Park, Within two blocks of nine subway lines and several buses, Stylish rooms with pillow-top mattresses, minibars, and flat-screen TVs, Some rooms and suites have wonderful Central Park views, Excellent spa offers body treatments and salon services, Small 24-hour fitness center with cardio and strength-training machines, Casual American restaurant off the lobby, plus 24-hour room service, Extensive flexible meeting space, business center, and catering services, Executive Lounge offers free breakfast, hors doeuvres, and non-alcoholic drinks, Pets welcome for a fee; weight restrictions apply, Some rooms are showing wear and/or have mediocre views, Only suites have coffeemakers (free coffee available in the lobby), Smallish entry-level rooms (common in New York City). The only person who seemed to be even remotely interested in trying to assist me was Vuong in Accounting with Essex House. I find this establishment to be shameful and terribly inadequate! We are open with full services now, I apologize for this experience. Being across the street from Central Park is great, but this hotel staff truly made this visit memorable for my son. This July was horrendous. JW Marriott Essex House hosted the CNN Heroes stay, and fortunately my stay as well. I had experienced great memories in this iconic place. Lock in the lowest price from these sites. Let's just say perfection. Some rooms provide interior views while others offer city and park views. We hope our outlets will be reopened in time for your next visit. This chic 5-star Jw Marriott Essex House New York New York City is set 1.3 miles away from Empire State Building. JW Marriott Essex House New York 160 Central Park S, New York, NY 4.3 Excellent 1000 reviews Verified reviews 5 - Excellent 540 4 - Good 288 3 - Okay 112 2 - Poor 43 1 - Terrible 17 4.4/5 Cleanliness 4.4/5 Staff & service 4.4/5 Amenities 4.2/5 Property conditions & facilities 4.2/5 Eco-friendliness Write a review 5/5 Excellent Carmen Primp is the hotels full-service spa, which offers body treatments such as wraps, massages, and scrubs plus a variety of salon services in an elegant space on the third floor. The Marriott Corp does a great job of keeping their customers loyal!!! Art Deco touches, such as velvet chairs, silk-like curtains and bed skirts, patterned carpets, and a combination of dark and lighter colors make rooms feel elegant and stylish. Near Rockefeller CenterMake yourself at home in one of the 528 air-conditioned rooms featuring . While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. I finally received that from them. I have shared your experience with our team. JW Signature Juice $11.00 pomegranate orange Parfait $16.00 yogurt, housemade granola Bowl of Fresh Berries $15.00 seasonal selection, mint Fresh Cut Seasonal Fruit $22.00 greek yogurt, honey Indulge Buttermilk Pancakes $23.00 whipped butter, pure maple syrup Waffle $23.00 whipped butter, seasonal berries, pure maple syrup French Toast $24.00 Lunch Lunch Bedroom, JW Marriott Essex House - NYC. The room seemed slightly dated and like it hadn't been updated in a while. We weren't expecting an upgrade but it would have been nice and the hotel didn't see busy at all to be honest. We look forward to your next trip. Some are sleek and elegant, with marble finishes throughout and spacious counters, while others have more basic shower/tub combos with fabric curtains. Thank you!!! There was a marble bath but the grout was missing between some of the marble on the floor. JMM's Essex House is a "tired" looking property, and for this brand to not have any restaurant or room service is unacceptable in my scoring. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. We. Tripadvisor performs checks on reviews. A computer station is on site and WiFi is free in public spaces. The buffet was terrible with sub-par quality offerings yet pricey. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. However, all suites feature sofa beds for two additional guests. We came to NYC from the UK to celebrate our daughter's significant birthday and our wedding anniversary. It's a great option near the Javits Center or Madison Square Garden;, A modern boutique hotel with mid-century inflections, the 208-room Quin has all the amenities and attributes for a luxury Midtown Manhattan stay. Adjacent is the 24-hour fitness center that, although it is rather compact, offers a good array of cardio and strength-training machines. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at SOUTHGATE Bar . The Executive Lounge offers an array of freebies, including continental breakfast, evening hors doeuvres, and all-day non-alcoholic beverages. There are similar hotels available. Property Location With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. Bryant Park is a short 20 minute walk through Times Sq. In hospitality, JW Marriott Team. The bar area has seating around a fireplace. Thank you to the team! All products are independently selected by our writers and editors. Thanks JWMEH! Perfect locationacross from Central Park between 5th and 6th Avenues. Rough experience. Please feel free to reach out to me directly as well. We went inside to check in and waited about 30 minutes total for a valet to take our keys. Saturdays at 7am - Learn about the history, culture and architecture of Central Park as the guides from City Running Tours lead Essex House guests through an invigorating run. Easy grab and go for all the guest at their Club Lounge. No room service. I am so sorry to hear about this experience, please feel free to contact me so we can discuss in more detail. ft. We were led to believe this was a luxury hotel?! Real old-world charm and ambiance. and you can also walk to the High Line at Hudons Yard if you fancy a real stroll! Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. Also a lie, and I have the confirmation email to prove it. Spacious family connector rooms benefit from expanded living areas, and suites with terraces overlooking Central Park are available, as are pet-friendly accommodations. Many travelers are interested in one particular factor the neighborhood. 160 Central Park South, New York, New York, USA, 10019, Per room - 1 pet 25 pounds max with USD 150 fee and signed waiver at check-in. I wake up 12/28 and, shocker, the refund is not on my credit card. If you're a regular Marriott property during the pandemic and charging $125/nt, then I really don't expect anything more than a clean room. Get inspiration and plan your next getaway. If you buy something through our links, Oyster may earn an affiliate commission. We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! I reminded her that my free night certificate would expire on 1/1/23 and that they needed to redeem it from my account prior to then. The Essex House is more expensive than the less iconic, less well-locatedBenjamin, but it offers a similar level of luxury and also features an in-house spa. Our recently reimagined hotel rooms and family suites boast Art Deco designs, smart technology, connecting rooms and luxury amenities such as plush bedding, marble bathrooms and views of NYC. But jostling for a view while braving the chilly November weather is hardly the ideal way to enjoy the spectacle. You can enjoy a drink at the bar/lounge. The Hilton Conrad and Thompson Hyatt are both delightful and will get my business again after previous stays. When I travel to NY, occasionally the pricing at the Essex House is within company policy. Disclaimer: This content was accurate at the time the hotel was reviewed. Conveniently located restaurants include La Grande Boucherie, Loi Estiatorio, and Patsy's Italian Restaurant. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. Pre pandemic we traveled extensively. So, in summary, I would say: Extortionate, poor service, unfriendly, but great location and we loved NYC and will be back but not to the Marriott Essex House. Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. The only other time I had that experience was at Ritz Carlton Cancun. Thank you very much to Laura Burton ( Resident Manager) of JW Essex House in Central Park New York City and Madeline Vargas, Executive Assistant it was an amazing stay at our beautiful suite . JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. 1, 2, A, B, C, D at 59 St - Columbus Circle. Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. Thank you! more. Insider Tip The concierge has personally curated a unique tour of Central Park. Location. Mitt Romneyran by on the street outside. Will definitely return for another stay at JW Marriott Essex House! Central Park is outside the front door and the upper west side and midtown attractions are a short walk away. Exclusive direct offer includes a discount and free breakfast! While sipping our cappuccinos, we missed the barista made brew we are used to almost anywhere in France and Italy and at most upscale hotels in America. worst suburbs in gold coast 2021, tertiary crime scene definition,